Shipping and Delivery Policy

1. Serviceable Areas

We currently deliver across selected cities and regions in India. Availability depends on your PIN code.

You can check service availability during checkout or by contacting our support team.

2. Delivery Timelines

• Orders are usually delivered within 2–5 business days.
• Delivery timelines may vary based on location and product availability.
• Prepaid orders are processed faster than COD orders.

3. Order Processing Time

• Orders are processed within 24–48 hours of confirmation.
• Orders placed on weekends or holidays will be processed on the next working day.

4. Delivery Charges

• Delivery charges are calculated based on location and order value.
• Free delivery may be available on selected orders or offers.
• Final charges will be displayed at checkout.

5. Order Tracking

• Track your order via SMS, Email, or App notifications.
• You will receive updates at every stage of delivery.

6. Failed Delivery

• If delivery fails due to customer unavailability, re-delivery may be attempted.
• Repeated failed deliveries may lead to order cancellation.

7. Delivery Delays

Delays may occur due to:

• Weather conditions
• Logistics issues
• High demand or sale periods

8. Packaging

We ensure safe, secure, and eco-friendly packaging to maintain product quality.

9. Delivery Confirmation

• OTP-based or digital confirmation may be required.
• This ensures safe and verified delivery.

10. Customer Responsibilities

• Provide accurate address and contact details
• Be available at delivery time
• Check product at delivery

11. Support

For any delivery-related queries:

• 📞 +91 8796040999
• 📧 purivaliving@gmail.com